Different cancellation policies apply to different bookings. Cancellation or amendments of bookings must be received by Deluxe Safari in writing/per email to be effective. Phoned cancellations will not be considered valid. In the event of any confirmed reservation being cancelled by the Counterparty for any reason whatsoever, including but not limited to, cancellation as a result of a Force Majeure Event (as defined below), or in the event that Deluxe Safari cancels a confirmed reservation as a result of a Force Majeure Event or breach by the Counterparty, of the provisions of these Terms and Conditions and/or any Agreement concluded with a Counterparty, the following cancellation fees will be charged. 

General:

• Penalty of 25% of total reservation value if cancelled up to 61 days prior to arrival 
• Penalty of 100% of total reservation value if cancelled 60 days or less prior to arrival 

Festive Season: 

For the festive period defined as 15^th December – 5^th January annually: 

• Penalty of 50% of total reservation value if cancelled up to 121 days prior to arrival 
• Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival

No refunds will be made in case of late arrival or no show. 

No amount over and above the deposit amount will be due and payable if, upon reasonable proof, the customer is unable to honour his/her booking due to death or hospitalisation of the person for whom, or for whose benefit the booking was made. 

The aforesaid cancellation fees and the proportions thereof have been calculated with reference to Deluxe Safari’s diminished ability to re-sell reservations during the relevant time periods and accounting for the costs, incurred by Deluxe Safari in order to fulfil its obligations in terms or reservations made by Counterparties. 

A Counterparty who is a direct guest is required to take out comprehensive travel insurance within 21 days or confirming their booking, to cover, inter alia, the cancellation or curtailment of their trip. In each instance, the travel insurance taken out by a Counterparty must cover all Force Majeure Events and other events beyond Deluxe Safari’s control that may result in the cancellation of travel, in respect of which the cancellation policy contained in these Terms and Conditions shall apply. Under no circumstances shall Deluxe Safari be liable as a result of any failure by the Counterparty to take out comprehensive travel insurance and, in circumstances where the Counterparty is a travel partner, as a result of the Counterparty failing to inform its travel partners and/or guests to take out comprehensive travel insurance as aforesaid. 

For the purpose of these Terms and Conditions and/or any Agreement concluded with a Counterparty, “Force Majeure Events” mean any event or act of God which is beyond a party’s reasonable control, which it could not reasonably have foreseen, or which was foreseen and which, having arisen, that party could not avoid or overcome by taking all reasonable steps to do so and which event renders it impossible for a party to perform its obligations in terms of these Terms and Conditions and/or any Agreement concluded with a Counterparty, in part or at all, including but not limited, acts or omissions of any government, government agency, provincial or local authority or similar authority, any laws or regulations having the force of law, civil strife, riots, insurrection, sabotage, acts of war or public enemy, legal and illegal strikes, interruption of transport, lockouts, acts of God, plague, epidemics, pandemics, official declared state of emergency or national disaster, embargoes, sanctions, fire, flood, storms, tempest or earthquake. 

The Counterparty indemnifies Deluxe Safari and holds it harmless against all or any claims, death, loss, liability, damage and/or costs which may arise out of any failure by the Counterparty to obtain comprehensive travel insurance as stated above, including but not limited to any loss that may be suffered by the Counterparty as a result of cancellation fees levied in accordance with the cancellation policy contained in of these Terms and Conditions. 

In the event that the Counterparty is a travel partner, such Counterparty: 

• Is obliged to inform its travel partners and guests of these Terms and Conditions, particularly Deluxe Safari’s right to cancellation fees as contemplated hereunder, including where a Force Majeure Event has occurred; 
• Acknowledge that it shall remain liable for and is obliged to pay cancellation fees to Deluxe Safari notwithstanding that the travel partners or guests of such Counterparty may cancel reservations with it; and 
• Is advised to align its own contracts with Deluxe Safari’s cancellation policy. 

In the event that the Counterparty is a direct guest, such Counterparty:

• Will be deemed to have read and understood these Terms and Conditions, particularly Deluxe Safari’s rights to cancellation fees as contemplated.
• Acknowledges that it shall be liable for and is obliged to pay cancellation fees to Deluxe Safari. 

Notwithstanding anything to the contrary contained or implied in these Terms and Conditions and/or any Agreement concluded with a Counterparty, the Counterparty shall not have any right, remedy, or claim of any nature whatsoever against Deluxe Safari not Deluxe Safari’s related or inter-related persons, employees, agents or contractors (in whose favour this constitutes a stipulation alteri, the benefits of which shall be deemed to have been accepted on the date that these Terms and Conditions are published) and the Company indemnifies the aforesaid persons and holds them harmless against all or any losses, damages (whether general, special or consequential), expenses or injuries, whether actual or contingent, which may be suffered by the Counterparty (including where the Counterparty is a travel partner, its directors, its employees, its travel partners and/or guests), directly or indirectly, in connection with or arising from these Terms and Conditions and/or any Agreement concluded with a Counterparty, howsoever arising, save for any loss, damage, expense or injury which arises as a result of the gross negligence, wilful misconduct and/or breach by Deluxe Safari of the provisions of these Terms and Conditions and/or any Agreement concluded with a Counterparty. Without derogating from the generality of the aforegoing. Deluxe Safari shall have no liability to the Counterparty in respect of such loss, damage, expense or injury which may be suffered by the Counterparty by reason of or arising out of a Force Majeure Event(s), the loss of personal effects, personal injury, medical emergencies, emergency travel arrangements, cancellations, the curtailment of travel plans and/or any failure to obtain comprehensive travel insurance in accordance with the provisions of these Terms and Conditions and/or any Agreement concluded with a Counterparty. 

Third Party Service Providers

• Deluxe Safari and/or its related parties conclude agreements with service providers for the provision of services to Deluxe Safari’s guests. These services are rendered in the service provider’s own name and not as an agent of Deluxe Safari.

• The Counterparty shall not have any right, remedy, or claim of any nature whatsoever against Deluxe Safari nor Deluxe Safari’s related or inter-related persons, employees, agents or contractors (in whose favour this constitutes a stipulation alteri, the benefits of which shall be deemed to have been accepted on the date that these Terms and Conditions are published), and the Counterparty indemnifies the aforesaid persons and holds them harmless against all or any claims, losses, damages (whether general, special or consequential), expenses or injuries, whether actual or contingent, which may be suffered by any person or entity, directly or indirectly, in connection with or arising from the provision of services by any third party service providers to the Counterparty, howsoever arising (save for any losses, damages, expenses or injuries which arises as a result of the gross negligence or wilful misconduct of Deluxe Safari), irrespective of whether:

• Any such losses, damages, expenses or injuries can be legally imputed to Deluxe Safari in any manner, whether jointly with or separately from any third-party service provider or

• A claim is independently found against Deluxe Safari. 

Last Updated: April 2023